Business, Community

Firm’s overseas odyssey

Cuddon freeze dry sales and marketing manager Blair Kibblewhite with Lara, who’s destined for America. Photo: Matt Brown.

Lara has been lovingly bundled up and prepared for her several-thousand-kilometre boat trip to North America for a new life making pet food.

Usually, a Blenheim engineer would be ready to welcome her after her six-week trip to help get her settled and comfortable in her new home.

But COVID put paid to that, so Lara, a $2 million plus, general-purpose freeze-dryer made by engineering firm Cuddon will be making the trip alone.

And the Blenheim based team are making the most of modern technology to oversee Lara’s installation remotely from the other side of the world.

Cuddon freeze dry sales and marketing manager Blair Kibblewhite says they had to think outside the box to get the large machines overseas and installed.

“Previously, we would send an engineer to unpack and facilitate the install,” Blair says.

“Now, we’re doing this in Canada at the moment, the owner has a camera on his head and we’re talking him through the process remotely.

Cuddon Engineering, on Mcartney Street. Photo: Matt Brown.

“We’ve achieved a lot utilising that technology,” Blair says.

Closed borders due to the pandemic continue to hurt exporters.

But Cuddon Engineering is bucking the trend, and while bosses have had to rethink some ways of doing things exports are going strong.

The engineering company works in refrigeration, water engineering, irrigation and carbon steel but their big earner is designing, building and installing freeze driers.

Most of the other branches worked through lockdown as essential services, but the freeze-drying section couldn’t do anything due to health and safety reasons.

“We find the guys may have put things on hold, but the sales are still coming. We haven’t stopped at all.”

He says two freeze dryers are leaving the workshop, one bound for the US and other, the UK.

“We thought and worked outside the box,” he says.

Working remotely via Zoom, up to four engineers in Blenheim can pop on a call to run the engineers onsite through the installation process.

Then there are a few more working with contractors.

“It’s face to face and stable – it’s better than phone.

“It’s given us the ability and confidence to do it again with this one going to the US.”

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