Business, Community

Bank shutdown forces new tech skills

ASB Bank in Blenheim. Photo: Matt Squire.

Level 4 lockdown restrictions are forcing some senior citizens to get to grips with technology.

The closure of major banks amid Covid-19 has seen some pensioners struggling to pay bills and carry out every day banking tasks.

Half of Blenheim’s banks have shut their doors until the coronavirus crisis ends with the rest operating at reduced hours.

Marlborough District Council councillor Jenny Andrews says this is a concern for many.

“This will worry them,” Jenny says.

“But entering a bank would be potentially dangerous for a senior person.”

She says where possible, seniors should try and set up services online.

“It may take time but at present we have time,” Jenny says.

“Use a smart phone or tablet and be prepared to keep trying.”

Local technology tutor Wendy Reynolds says the old-fashioned way of writing a cheque isn’t going to work during the lockdown.

“If we have our brain and faculties it’s important we manage our own money,” she says.

Wendy has been offering computer tutoring for eight years and recently was awarded $10,000 by the AM Show and Chorus for her work teaching elderly the ins and outs of technology.

“If they want help, my answer is yes. Help is available.”

But she says the tech-challenged need to want to learn.

“They need to want to do it or else it’s a struggle,” she says.

The biggest challenge she says people face is complicated or unfit devices.

“Some will have to put their hand in their pocket and get a new device.

“Technology skills are something all elderly should have,” Wendy says.

BNZ communications consultant Sam Durbin says while they didn’t open last week, that doesn’t mean they won’t open in Marlborough in the coming weeks.

“In these unprecedented times we have a lot of factors to consider such as staff and resourcing, the busy times for an individual branch, and most important of all is how we can protect our customers and our staff and their wellbeing.”

BNZ opened 48 branches for four hours throughout the country on Thursday last week.

“If customers can, they should avoid going to the branch if possible and use other ways to bank,” he says.

To book training with Wendy, give her a call on 0212230160.

It costs $5 to join an online class or $20 per hour for one on one tutoring.

Bank opening hours:

ANZ – Wednesdays 9am-12pm

BNZ – Closed

ASB – Tuesday 10am-2pm.

SBS – Thursdays 10am-2pm

Rabobank – Closed

The Coop – Closed

Kiwibank – Wednesdays 10am-1pm

Westpac – Wednesdays 10am-1pm

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